Returns & Warranty Policy
Returns Policy
If you are not satisfied with your purchase, you may return it for a refund within 30 days of receiving the item. ALL returns are subject to a 20% restocking fee.
All returns must be in New, Unused and Untested condition and returned to us prepaid in the original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories.
Click here for instructions on how to handle your product return.
Have questions about our returns policy? Fill out the form below with your contact information & question and our customer service team will reach out to you ASAP.
Warranty Policy
FraudFighter™ product warranties are serviced by the company directly.
The warranty policy for each of the product models can be found by clicking on the products below.
Money Counters & Cash Handling Products
ULED-2000
Warranty Info
For purposes of this warranty statement, the "Life of the Product" is defined as Five (5) years from the date of original purchase.
The ULED-2000 counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
For purposes of this warranty statement, the "Life of the Product" is defined as Five (5) years from the date of original purchase.
The ULED-2000 counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
ULED-1500
Warranty Info
For purposes of this warranty statement, the "Life of the Product" is defined as Five (5) years from the date of original purchase.
The ULED-1500 counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
For purposes of this warranty statement, the "Life of the Product" is defined as Five (5) years from the date of original purchase.
The ULED-1500 counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
UV-16
Warranty Info
For purposes of this warranty statement, the "Life of the Product" is defined as Five (5) years from the date of original purchase.
The ULED-2000 counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
For purposes of this warranty statement, the "Life of the Product" is defined as Five (5) years from the date of original purchase.
The ULED-2000 counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
UV-16P
Warranty Info
For purposes of this warranty statement, the "Life of the Product" is defined as three (3) years from the date of original purchase.
The UV-16P counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
For purposes of this warranty statement, the "Life of the Product" is defined as three (3) years from the date of original purchase.
The UV-16P counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
POS-15
Warranty Info
For purposes of this warranty statement, the "Life of the Product" is defined as five (5) years from the date of original purchase.
The POS-15 is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
For purposes of this warranty statement, the "Life of the Product" is defined as five (5) years from the date of original purchase.
The POS-15 is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
UV Professional Edition Penlight
Warranty Info
For purposes of this warranty statement, the "Life of the Product" is defined as five (5) years from the date of original purchase.
The UV Professional Edition Penlight counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
For purposes of this warranty statement, the "Life of the Product" is defined as five (5) years from the date of original purchase.
The UV Professional Edition Penlight counterfeit detection device is warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
HH-4
Warranty Info
The HH-4 unit is warranted to be free from material and workmanship defects for a period of thirty (30) days from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
The HH-4 unit is warranted to be free from material and workmanship defects for a period of thirty (30) days from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
UV-4
Warranty Info
UV-4 units are warranted to be free from material and workmanship defects for a period of 30 days from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
UV-4 units are warranted to be free from material and workmanship defects for a period of 30 days from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
Money Counters & Cash Handling Products
CT-250
Warranty Info
The CT-250 units are warranted to be free from material and workmanship defects for a period of one (1) year from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice. Please note if the serial number(s) can’t be verified, UVeritech will no longer directly support the after-sales service and warranty.
The CT-250 units are warranted to be free from material and workmanship defects for a period of one (1) year from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice. Please note if the serial number(s) can’t be verified, UVeritech will no longer directly support the after-sales service and warranty.
CT-600
Warranty Info
The CT-600 units are warranted to be free from material and workmanship defects for a period of one (1) year from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice. Please note if the serial number(s) can’t be verified, UVeritech will no longer directly support the after-sales service and warranty.
The CT-600 units are warranted to be free from material and workmanship defects for a period of one (1) year from the date of original purchase.
Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice. Please note if the serial number(s) can’t be verified, UVeritech will no longer directly support the after-sales service and warranty.
CountEasy Money Scale
Warranty Info
The CountEasy™ is guaranteed to be free from defects in software, material and workmanship for a period of 5 years from the date of purchase.
Please note: The charger and batteries have a 1 year warranty.
We provide free, unlimited helpdesk support for the entire period of the warranty. If we cannot satisfactorily resolve your problem quickly from our remote help desk, then we will provide a “Box Swap”. Box Swap is a replacement service. Our courier delivers a replacement product to you and picks up the faulty one free of charge – no packing, no posting and no hassle. Our warranties do not cover accidental or willful damage to products.
The CountEasy™ is guaranteed to be free from defects in software, material and workmanship for a period of 5 years from the date of purchase.
Please note: The charger and batteries have a 1 year warranty.
We provide free, unlimited helpdesk support for the entire period of the warranty. If we cannot satisfactorily resolve your problem quickly from our remote help desk, then we will provide a “Box Swap”. Box Swap is a replacement service. Our courier delivers a replacement product to you and picks up the faulty one free of charge – no packing, no posting and no hassle. Our warranties do not cover accidental or willful damage to products.
CountEasy TS Money Scale
Warranty Info
The CountEasy™ TS has a 3 year advanced box swap warranty from the date of purchase.
Please note: The charger and batteries have a 1 year warranty.
We provide free, unlimited helpdesk support for the entire period of the warranty. If we cannot satisfactorily resolve your problem quickly from our remote help desk, then we will provide a “Box Swap”. Box Swap is a replacement service. Our courier delivers a replacement product from Volumatic support stock to you and picks up the faulty one free of charge – no packing, no posting and no hassle. Our warranties do not cover accidental or willful damage to products.
The CountEasy™ TS has a 3 year advanced box swap warranty from the date of purchase.
Please note: The charger and batteries have a 1 year warranty.
We provide free, unlimited helpdesk support for the entire period of the warranty. If we cannot satisfactorily resolve your problem quickly from our remote help desk, then we will provide a “Box Swap”. Box Swap is a replacement service. Our courier delivers a replacement product from Volumatic support stock to you and picks up the faulty one free of charge – no packing, no posting and no hassle. Our warranties do not cover accidental or willful damage to products.
Identity Verification Products
ID-150
Warranty Info
The ID-150 Hardware device comes with an included one-year full service warranty which includes depot service. Additional years are also available for purchase.
The purchase of a PALIDIN™ software license includes 12 months of software and document library updates to maintain the highest level of assurance for our customer. Annual renewals are available, and may be purchased in-advanced.
The ID-150 Hardware device comes with an included one-year full service warranty which includes depot service. Additional years are also available for purchase.
The purchase of a PALIDIN™ software license includes 12 months of software and document library updates to maintain the highest level of assurance for our customer. Annual renewals are available, and may be purchased in-advanced.
AT10K
Warranty Info
The AT10K hardware device comes with an included one-year full service warranty which includes depot service. Additional years are also available for purchase.
The purchase of a PALIDIN™ software license includes 12 months of software and document library updates to maintain the highest level of assurance for our customer. Annual renewals are available, and may be purchased in-advanced.
The AT10K hardware device comes with an included one-year full service warranty which includes depot service. Additional years are also available for purchase.
The purchase of a PALIDIN™ software license includes 12 months of software and document library updates to maintain the highest level of assurance for our customer. Annual renewals are available, and may be purchased in-advanced.
For instructions on how to handle a warranty return issue, please click here.
Do you have questions about our warranty policy? Fill out the form below with your contact information and questions, and our customer service team will contact you as soon as possible.
Returns & Warranty Policy Questions
Contact Us
Address
1743 S. Grand Ave.
Glendora, CA 91740
Glendora, CA 91740
Phone
US: 800.883.8822
Intl: 626.332.3398
Intl: 626.332.3398
Office Hours
Monay-Friday
7:00am - 5:00pm
7:00am - 5:00pm