Credit Unions
Stop financial crime & optimize regulatory compliance
Common fraud issues:
Identity Fraud
Counterfeit Money
$43,000 of potential loss prevented on the first day of use!!
We installed the FraudFighter PALIDIN system in July 2019 as part of a program to address member identity authentication. On the first day PALIDIN was implemented, a suspect attempting to withdraw $3,000 from a Shared Branching member account - and also was trying to initiate a HELOC check withdrawl in the amount of $40,000 - was foiled when the authentication of his state issued driver's license came back as "failed". The perpetrator did not object and rapidly left the branch. One of our employees observed the person climbing into a car waiting by the curb with the engine running and drove away.
Frank Kobel - Vice President, Branch Operations
People's Alliance Federal Credit Union (Member of Co-Op Shared Branching Network)
The credit union industry must constantly react to new threats as criminals become more creative and efficient in their use of technology to commit financial fraud at credit unions.
Exposure to fraud includes counterfeit currency, counterfeit money orders, forged or altered cashiers checks, and identity fraud involving synthetic, forged or stolen identities. Virtually every transaction that occurs at a credit union is exposed to one of these types of fraud.
The financial services marketplace has undergone a remarkable transformation over the last decade. The continuing growth of digital channels that require "customer-not-present" transactions to be conducted imposes tremendous challenges.
Recent research supports this assertion.
- A 2024 study conducted by Forrester Consulting, reveals 63% of financial firms reported an overall fraud increase of at least 6% within a 12-month period, with digital channels accounting for half of the overall fraud losses.
- A recent Javelin Research report revealed that the financial services sector experienced the largest increase in identity fraud cases with a 71% increase compared to the prior year.
Credit unions are not alone in this fight against the rise of identity fraud: more than 50% of organizations have experienced an uptick in fraud attempts in the past year.
Identity Fraud at the Credit Union
Fake identification documents are used by fraudsters to open deposit accounts used to launder illicit funds, and to access funds in other people’s accounts. Immediate ID verification is necessary to stop theft. Credit unions also take deposits, merchant deposits, offer safety deposit boxes and should authenticate the identity being presented at the time of every transaction.
In fact, throughout the customer journey, credit unions experience high risk of losses resulting from financial fraud.
The Customer Journey and Fraud:
Optimize Regulatory Compliance when Issuing Credit
Because Credit Unions issue credit, they must comply with complex regulatory requirements to validate whom they conduct such credit transactions with by immediately verifying the authenticity of the ID being presented. Regulatory examples include the Fair Credit Act, the “Red Flag Rule”, mandates associated with the Free and Accurate Credit Trade Act, the Bank Secrecy Act and the and Customer Identification Program required of all financial institutions. These combined legislative directives stipulate that issuers of credit must proactively involve themselves in the fight against identity theft by creating procedures, documented with step–by–step instructions, for how to validate ID documents of any individual applying for and being issued credit, and to maintain records of the identification for years after the event.
FraudFighter™ enables Credit Unions to immediately verify the authenticity of identification to stop crime before it can occur. We recommend and implement proven solutions designed to enhance credit union fraud prevention with easy to use, inexpensive and reliable protection controls.
Protect Your Credit Union From Identity Fraud
Identity fraud is a bigger, more sinister issue than ever - and credit unions are popular targets. We created PALIDIN with organizations just like yours in mind so that identity fraud can be prevented securely and with ease.